PRIVACY POLICY
Last updated May 24, 2022
This privacy policy describes the collection, use,
protection, disclosure, correction, and deletion of your personal information
by EKKLESIA SOLUTIONS. It describes the choices you have regarding
personal data we’ve collected about you. “Personal information” or “personal
data” is any information that can be used to contact or identify a single
individual. Please take a moment to read the following to learn more about our
information practices, including what type of information is gathered, how the
information is used and for what purposes, to whom we disclose the information,
and how we safeguard your personal information. Your privacy is a
priority at EKKLESIA SOLUTIONS, and we go to great lengths to protect it.
This privacy policy applies to the websites located www.ekklesiasolutions.com and Ekklesiasolutionsapp including all
subpages and successor pages, as well as all software and services that we
offer, including but not limited to those services that we offer through our
websites when you register to a Ekklesia Solutions account.
Ekklesia Solutions would update its privacy policy from time
to time. When we change the policy in a material way a notice will be
posted on our website along with the updated privacy policy.
By using Ekklesia Solutions, you agree to the collection and
use of your personal data in accordance with this policy. Terms used in this
Privacy Policy have the same meanings as in our Terms and Conditions
WHY WE
COLLECT PERSONAL INFORMATION
We also automatically collect information on how Ekklesia
Solutions is accessed and used ("Usage Data"). This Usage Data may
include information such as your computer's Internet Protocol address (e.g. IP
address), browser type, browser version, the pages that you use/visit, the time
and date of your visit or use, the time spent on those pages or features of Ekklesia
Solutions, unique device identifiers and other diagnostic data. We use this
data to analyze Ekklesia Solution performance and make our services more
effective.
We collect your personal information because:
·
It helps Ekklesia Solutions deliver and
administrate your Ekklesia Solutions Account and administrative Services;
·
It helps Ekklesia Solutions deliver a superior
level of customer service;
·
It enables Ekklesisa Solutions give you
convenient access to our products and services and focus on categories of
greatest interest to you;
·
It helps the organisation (user) post on the
latest product announcements, special offers, and events that you might like to
hear about. With the information, the
user would easily get software updates, and the latest information on products
and services.
How We
Use Personal Information
We use collected information for the following general
purposes:
·
To provide and maintain Ekklesia Solutions
·
To notify you about changes to Ekklesia Solutions
·
To allow you to participate in features of Ekklesia
solutions
·
To provide customer support
·
To gather analysis or valuable information so
that we can improve Ekklesia Solutions
·
To detect, prevent and address technical issues
·
For billing purposes
·
To identify and authenticate users
·
To prevent fraud and spam
·
To provide you with products or services you
have requested, such as newsletters
·
To communicate special offers and information
that we think may be of interest to you, such as an offer for a free trial to a
new feature of Ekklesia Solutions
We do not sell your personal data to others.
How We
Collect Personal Information
We collect several different types of personal data, which
we use as described in this Privacy Policy (See “How We Use Personal Information,”
below). For instance, we collect data:
During signup
When you sign up for Ekklesia Solutions, we ask you to
provide us with the following personal data:
·
The name of the Organization (i.e., Church,
school) you are affiliated with
·
Your email address
·
Your first name and last name
·
Password
·
Cookies and Usage Data (discussed below)
And when purchasing our Solution or renewing subscription,
you might be required to input your card details depending on the payment plan
you choose.
Data processed by Ekklesia Solutions can be classified in
two ways:
1. Data that
has been collected by us for our own purposes; and
2. Data
collected by our users and used for their purposes. For example, your church
may collect data about you and use this data to communicate with you.
We use this information for creating and administering your
account. We also may use this information to contact you and send you
newsletters, marketing or promotional materials, or other information that may
be of interest to you. You may opt out of receiving any, or all, of these
communications from us by clicking on the unsubscribe link in the emails, or by
contacting our support team at sales@ekklesiasolutions.com.
WHAT
INFORMATION WE COLLECT, WHEN WE COLLECT IT, AND HOW WE MAY USE IT
If you wish to utilize Ekklesia Solutions Administrative and
Account Services, Ekklesia Solutions would need your information for purposes
of processing and transmitting information to drive the correct data and
content between servers and apps for a good experience.
Also, there are a number of situations in which your
personal information may help us give you better service. For example:
·
We may ask for your personal information when
you’re discussing a service issue on the phone with an associate, downloading a
software update, registering for a webinar, participating in an online survey,
registering your products, or purchasing a product;
·
When you interact with Ekklesia solutions, we
may collect personal information relevant to the situation, such as your name,
mailing address, phone number, email address, and contact preferences; During
purchase on ant of our services, the main administrator might be requested to
provide credit card information relevant to purchase and information about the service
requested and information relating to a support or service issue;
·
We collect information regarding customer
activities on our websites and applications. This helps us to determine
how best to provide useful information to customers and to understand which
parts of our websites, products, and Internet services are of most interest to
them, and diagnose problems with our servers and websites;
·
When you visit the Ekklesia Solutions mobile
application, We may use personal information to provide products and/or
services that you have requested as well as for auditing, research, and
analysis to improve Ekklesia Solutions products;
·
If you utilize the Ekklesia messaging
functionality, Ekklesia Solutions stores the contents of your messages which
may contain personal information, may obtain your mobile device’s number or
your email, and may request access to your mobile device’s contacts for the
purpose of accessing and storing only the phone number and/or the email address
of the particular persons that you opt to contact through the Service Ekklesia
Solutions will not copy any contact information regarding persons that you do
not contact through the Service. With regard to the contact information of the
particular persons that you opt to contact through the Service, Ekklesia
Solutions will only utilize that
information for purposes of providing the Service, and will not use that
information for any other purpose;
·
Ekklesia Solutions may use aggregated and
anonymized forms of personal information for a variety of purposes, including,
but not limited to, analyzing usage trends, fraud detection, and development of
new Services.
Security
of Data
The security of your data is important to us but remember
that no method of transmission over the Internet or method of electronic
storage is 100% secure. While we strive to use commercially acceptable means to
protect your personal data, we cannot guarantee its absolute security. You can
read more about our security practices here. If you have any questions about
the security of your personal information, you can contact us by sending us a
mail via sales@ekklesiasolutions.com.
If a breach of data occurs within Ekklesia Solutions , we
will inform you via a notification posted within Ekklesia Solutions and via
email at your last listed email address within 30 business days of discovering
the breach. By using Ekklesia Solutions, you acknowledge and agree that we may
send you electronic notifications via email instead of notifications by mail.
If you would still like to receive notifications by mail, you can let us know
by contacting us +442036086574
Retention
of Data
We will retain your personal data only for as long as is
necessary for the purposes set out in this Privacy Policy. We will retain and
use your personal data to the extent necessary to comply with our legal
obligations (for example, if we are required to retain your data to comply with
applicable laws), resolve disputes and enforce our legal agreements and
policies. We will also retain Usage Data for internal analysis purposes.
Legal
Basis for Processing Personal Data under the General Data Protection Regulation
(GDPR)
If you are from the European Economic Area (EEA), our legal
basis for collecting and using the personal information described in this
Privacy Policy depends on the personal data we collect and the specific context
in which we collect it.
We may process your personal data because:
·
We need to perform a contract with you
·
You have given us permission to do so
·
The processing is in our legitimate interests
and it is not overridden by your rights
·
To comply with the law
Your Data
Protection Rights under the General Data Protection Regulation (GDPR)
If you are a
resident of the European Economic Area (EEA), you have certain data protection
rights. We aim to take reasonable steps to allow you to correct, amend, delete
or limit the use of your personal data. If you wish to be informed about what
personal data we hold about you and if you want it to be removed from our
systems, please contact us at sales@ekklesiasolutions.com at +442036086574. If
you email us, please include “Personal Data Inquiry” as the subject line.
In certain
circumstances, you have the following data protection rights:
1.
The
right to access, update or delete the information we have on you. Whenever made
possible, you can access, update or request deletion of your personal data
directly within your account settings section. If you are unable to perform
these actions yourself, please contact us to assist you.
2.
The
right of rectification. You have the right to have your information rectified
if that information is inaccurate or incomplete.
3.
The
right to object. You have the right to object to our processing of your
personal data.
4.
The
right of restriction. You have the right to request that we restrict the
processing of your personal information.
5.
The
right to data portability. You have the right to be provided with a copy of the
information we have on you in a structured, machine-readable and commonly used
format.
6.
The
right to withdraw consent. You also have the right to withdraw your consent at
any time where we relied on your consent to process your personal information.
Please note
that we may ask you to verify your identity before responding to such requests.
If we don’t
resolve your concern in a reasonable time frame, you have the right to lodge a
complaint with your local supervisory authorities.
You have the
right to complain to a Data Protection Authority about our collection and use
of your Personal Data. For more information, please contact your local data
protection authority in the European Economic Area (EEA).
Disclosure
of Data
Disclosure
for Law Enforcement
Under
certain circumstances, we may be required to disclose your personal data if
required to do so by law or in response to valid requests by public authorities
(e.g. a court or a government agency).
Legal
Requirements
We may
disclose your personal data in the good faith belief that such action is
necessary to:
1.
To
comply with a legal obligation
2.
To
protect and defend the rights or property of our company
3.
To
prevent or investigate possible wrongdoing in connection with Ekklesia Solutions
4.
To
protect the personal safety of users of Ekklesia Solutions or the public
5.
To
protect against legal liability
Transfer
of Data
Your
information, including personal data, may be transferred to - and maintained on
- computers located outside of your state, province, country or other
governmental jurisdiction where the data protection laws may differ from those
of your jurisdiction.
If you are
located outside the United States and choose to provide information to us,
please note that we transfer the data, including personal data, to the United
States and process it there. You can request to enter a Data Processing
Addendum (DPA) to any existing service agreement with us here.
Your consent
to this Privacy Policy followed by your submission of such information represents
your agreement to that transfer.
We will take
all the steps reasonably necessary to ensure that your data is treated securely
and in accordance with this Privacy Policy and no transfer of your personal
data will take place to an organisation or a country unless there are adequate
controls in place including the security of your data and other personal
information.
PUBLICLY
DISPLAYED INFORMATION IS PUBLIC
If you use a
bulletin board, upload service, messaging service, or service where information
are easily made public whether on our website or mobile application Service, you should be aware that any information you
share is visible to other users. Personally identifiable information you
submit to one of these forums can be read, collected, or used by other
individuals who have access and are able to view public information. Ekklesia
Solutions is not responsible for the personally identifiable information you
choose to submit in these forums. For example, if you choose to make information,
which was previously non-public, available by disclosing it in such forms or by
enabling certain user features, Ekklesia Solutions will collect that
information from your interaction and the information will become publicly available.
Service
Providers
We share information with third parties who provide services
on our behalf to help with our business activities and to provide Ekklesia
Solutions. These companies are authorized to use your personal information only
for the sole purpose of providing services to us. These services include:
1.
Fulfilling orders
2.
Processing payments
3.
Providing customer service
4.
Sending marketing communications
5.
Fulfilling subscription services
6.
Conducting product research and analysis
7.
Providing and maintaining a cloud computing environment
8.
Fixing bugs
We use third-parties to monitor and analyze the use of Ekklesia
solutions. However, these services are configured in such a way that the third
parties are not allowed to use your activity for their own purposes, such as
personalizing ads on other websites.
Through
the use of Cookies
We use cookies and similar tracking technologies to track
the activity on Ekklesia Solutions and we retain this information to provide
and improve Ekklesia Solutions .
Cookies are files with a small amount of data which may
include an anonymous unique identifier. Cookies are sent to your browser from a
website and stored on your device. Other tracking technologies are also used
such as beacons, tags and scripts to collect and track information and to
improve and analyze Ekklesia Solutions.
You can instruct your browser to refuse all cookies or to
indicate when a cookie is being sent. However, if you do not accept cookies,
you may not be able to use some portions of Ekklesia Solutions .
Examples of Cookies we use:
·
Essential Cookies: These cookies are essential
to provide you with Ekklesia Solutions. For example, they allow you to log in.
·
Functionality Cookies: These cookies allow us to
remember choices you make, or to provide certain features, such as enabling
videos from third parties.
·
Analytics and Performance Cookies: These cookies
are used to collect information about traffic to our Services and how users use
our Services.
Google
Analytics. We use Google Analytics. We use the information we get
from Google Analytics only to improve this site. We do not combine the
information collected through the use of Google Analytics with personally
identifiable information. Please refer to Google’s Privacy Policy for more
information. You may also choose to download the Google Analytics opt-out
browser add-on.
• Advertising
and Targeting Cookies: These cookies are used to deliver advertisements more
relevant to you and your interests. They remember that you have visited a
website and this information is shared with other organizations such as
advertisers.
Google Ads. We also use Google Ads to deliver tailored
advertising on our Sites and other websites that you may visit.
Where offered by Google, we have enabled restricted data
processing for users in California. This means that certain features will be
unavailable to us, such as adding users to remarketing lists, adding users to
similar audience remarketing seed lists, and related functionality.
Amendments
We may periodically update this policy. We will notify our
users about significant changes to this Privacy Policy by sending a notice to
the user’s primary email address listed with us and by placing a prominent
notice on our in our applications.
You are advised to review this Privacy Policy periodically
for any changes. Changes to this Privacy Policy are effective when they are
posted on this page.
Questions
Any questions about this Privacy Policy should be addressed to our support
team by mail at sales@ekklesiasolutions.com
85
Great Portland Street, London, England, W1W 7LT
U.K